11 a.m. to 6 p.m. daily
WHERE ARE YOU LOCATED?
We are located at 488 Amsterdam Ave. between 83th Street and 84th Street on the Upper West Side of Manhattan.
ARE ALL OF THE PRODUCTS THAT YOU CARRY AT YOUR PHYSICAL LOCATION LISTED ON YOUR ONLINE STORE?
No, we have many more products in our brick-and-mortar store. If you have visited our store and would like an item shipped to you that is not available online, please contact us. If we have it in stock, we’re happy to ship it to you.
CAN YOU GIFT WRAP MY ORDER?
We offer complimentary gift wrapping if requested on website orders.
DO YOU SHIP INTERNATIONALLY?
At the moment, we are only shipping to domestic United States locations.
WHEN CAN I EXPECT MY ORDER?
Your order will be shipped within 5-7 business days from the time it is placed. For rush or express orders, please contact us at the shop by email or phone. Please note that the USPS is experiencing shipping delays; for holiday orders, please submit no later than Dec. 11.
WHAT IS YOUR REFUND POLICY?
In-store: Merchandise may be returned for exchange or store credit within 30 days of purchase with proof of receipt. Any returned merchandise must be in original, salable condition.
Website orders: Items purchased through our website are eligible for return, exchange, or store credit within 30 days of delivery. Any returned merchandise must be in original, salable condition. Please note that we cannot accept returns on bath and body products. This policy is different from that of our retail location, where merchandise can only be returned for exchange or store credit. To return items purchased through our website, please contact us at email@example.com
HOW DO I SUBMIT A PRODUCT?
We welcome submissions from new vendors and prefer to receive submissions via email. Please email a line sheet or a link to your website, as well as a short description of your company. Line sheets should include images as well as product information, wholesale prices, and your contact information. Unsolicited materials will be considered samples and may not be returned.
Please title the subject of your email: "Company name" - Product Submission
Since we have limited space in our store, we are restricted in the number of products we can select. Due to the large number of submissions we receive, we can't always respond individually to every email. If we are interested in carrying your collection in our store, we will contact you via email. Thank you for your interest in our store.