FAQ

WHERE ARE YOU LOCATED AND HOW DO I GET THERE?

We are located at 488 Amsterdam Ave. between 83th Street and 84th Street on the Upper West Side of Manhattan. To reach our store by public transportation, we recommend the following directions:

  • Subway: 1 train to 79th Street or 86th Street and Broadway
  • Bus: M7 or M11 to 83rd Street and Amsterdam Ave.
WHAT ARE YOUR HOURS?

We are open Monday-Saturday from 11 a.m.-7 p.m and Sunday from 11 a.m-6 p.m.

ARE ALL OF THE PRODUCTS THAT YOU CARRY AT YOUR PHYSICAL LOCATION LISTED ON YOUR ONLINE STORE? 

No, we have many more products in our brick-and-mortar store. If you have visited our store and would like an item shipped to you that is not available online, please contact us. If we have it in stock, we’re happy to ship it to you. 

CAN YOU GIFT WRAP MY ORDER?

Absolutely! We offer complimentary gift wrapping if requested. 

DO YOU SHIP INTERNATIONALLY?

At the moment, we are only shipping to domestic United States locations.  

WHEN CAN I EXPECT MY ORDER?

Your order will be shipped within 5-7 business days from the time it is placed on our website. For rush or express orders, please contact us at the shop by email or phone. 

WHAT IS YOUR REFUND POLICY?

In-store: Merchandise may be returned for exchange or store credit within 30 days of purchase with proof of receipt. Any returned merchandise must be in original, salable condition.

Online orders: Items purchased through our online store are eligible for return, exchange, or store credit within 10 days of delivery. Any returned merchandise must be in original, salable condition. Please note that we cannot accept returns on bath and body products. This policy is different from that of our retail location, where merchandise can only be returned for exchange or store credit. To return items purchased online, please contact us at magpienewyork@gmail.com 

HOW DO I SUBMIT A PRODUCT? 

Thank you for your interest in submitting your work for consideration at Magpie.

SUBMITTING YOUR WORK

We prefer to receive submissions via email. Please email a line sheet or a link to your website, as well as a short description of your company. Line sheets should include images as well as product information, wholesale prices, and your contact information.

Email: magpienewyork@gmail.com

Please title the subject of your email: "Company name" - Product Submission

Since we have limited space in our store, we are restricted in the number of products we can select. Due to the large number of submissions we receive, we cannot respond individually to every email (although we would like to).  We do appreciate your interest in our store.  

If we are interested in carrying your collection in our store, we will contact you via email.

All unsolicited materials will be considered samples and may not be returned.